Refund Policy

Refund Policy



At Natureign, we appreciate your business and stand behind the quality of our products. If you are not satisfied with your purchase, simply return it within 30 days with your original receipt. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

We cannot accept returns on overly used products. Shipping and handling are not included in refunds unless an item is incorrectly shipped or arrives defective or damaged.

If you buy Natureign products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Natureign products, please email us at:, and we will be happy to assist you however we can.

We only exchange items if they are defective or damaged. 

Defective or Damaged Items

All damaged items must be reported within 14 days of delivery. Thoroughly inspect all items upon arrival from the carrier. Some wear and tear on the package is normal due to handling. However, if there's significant damage to your item(s) please email the following information to

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


To return your product, you should mail your product to: 1304 WOODBRIDGE DRIVE Newport News Virginia US 23608

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.